Optimizing Customer Management with Service: Customer Management
SAP Service: Customer Management Improves Customer Service through Efficient Management of Inquiries and Personalized Services to Promote Customer Loyalty and Business Growth.
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What is service: customer management?
Service: Customer Management with SAP uses the SAP Customer Experience (CX) suite to efficiently manage and improve customer relationships
It integrates tools such as SAP Service Cloud, which provides a central platform for service requests and customer interactions. This optimizes service processes and solves problems more quickly. Companies gain valuable insights by analyzing customer data to provide personalized services. The goal is to improve customer service, strengthen customer loyalty, and drive business growth.
High-quality advice for service: customer management
Our high-quality advice for service: Customer Management with SAP starts with a detailed analysis of your current customer service processes and requirements. Together, we develop tailor-made strategies that take your specific needs into account and improve the efficiency and quality of your customer service. We help you effectively use the SAP Customer Experience (CX) suite, including SAP Service Cloud.
Through our advice, we ensure that your SAP customer management solution is seamlessly integrated into your business processes and remains successful in the long term.
High-quality implementation of service: customer management
Our Implementation of Service: Customer Management focuses on smoothly and efficiently integrating your customer service processes into your existing IT infrastructure.
During the implementation phase, our experts ensure that all service: customer management modules, including service requests and feedback management, are correctly configured and integrated.
We attach particular importance to data quality and adapting systems to your business processes. Regular testing and validation are an integral part of our implementation methodology to ensure high reliability and performance.
High-quality monitoring of service: customer management
Our monitoring for service: Customer Management ensures that your customer service processes are continuously monitored and optimized. By implementing comprehensive monitoring mechanisms, we ensure the performance and availability of your service management systems.
We use advanced monitoring tools to identify potential issues early on and proactively address them. Our experts continuously analyze system performance to identify bottlenecks and maximize the efficiency of your service processes.
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Customer success case studies
Reemtsma Cigarettenfabriken GmbH
“Freonit is our partner for specific developments in the business intelligence environment. We particularly appreciate her interdisciplinary expertise in the PowerBI and SAP BI environment. ”
Spaeter AG
“Freonit closely supported the Salesforce project with technical project management and interface implementation and was therefore significantly involved in the successful implementation. As a result, we have selected Freonit as a reliable support and development partner for all issues relating to Salesforce Sales Cloud, Salesforce CRMA and Lobster EDI. Her expertise and high level of commitment have contributed to progress in our sales processes. ”
Veonet GmbH
“As Group Controller at Veonet GmbH, I appreciate the high reliability and efficiency of Freonit GmbH, which the BW/4 HANA system offers in our controlling department. Maintaining and developing the system is crucial for our ability to react quickly and precisely to dynamic market conditions. ”
Cargo partner HQSC, s.r.o.
“Freonit played a central role in the successful implementation of the CargoWise One (CW1) project, particularly in the area of implementing interfaces. Freonit primarily assumed responsibility for the connection between CW1 and SAP. Freonit's distinctive expertise in Lobster_data, combined with a high level of commitment, contributed significantly to the success of the interface implementation. ”
VINCORION Advanced Systems GmbH
“At VINCORION, we value the highest safety standards. In order to meet these requirements, we rely on partners who also meet this requirement fulfill, such as Freonit GmbH. Our collaboration, in which Freonit helped us to assess security issues, develop a security strategy and build the appropriate team in accordance with the latest ISO 27001, was characterized by communication on equal terms, sound advice and an almost collegial relationship. ”
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