Create customer experiences with the right strategy
Do you already have a 360^ view of your customer data? Together with you, we develop a CRM/CXM strategy so that your customers become not only your customers but also your fans thanks to a positive customer journey.
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What is CRM/CXM consulting?
CRM (Customer Relationship Management) and CXM (Customer Experience Management) consulting help companies optimize their customer relationships and create exceptional customer experiences.
Freonit is your partner for tailor-made solutions that exploit the full potential of your CRM and CXM strategies and lead to sustainable business success. Our specialized services include:
- CRM solutions: Development and implementation of tailor-made CRM systems to manage and optimize your customer relationships.
- CRM/CXM strategies: Create and implement CRM/CXM strategies to improve the overall customer experience across all touchpoints.
- Data analysis and segmentation: Use advanced analysis tools to identify and segment your target groups for targeted marketing and service campaigns.
- Personalization: Implement personalization strategies to create relevant and tailored experiences for your customers.
- automation: Using automation tools to increase efficiency and optimize your customer interactions and business processes.
CRM/CXM consulting: Working together for a 360° view
We develop a tailored CRM/CXM strategy that supports your business goals and provides a comprehensive view of your customers. Our advice includes a thorough analysis of your existing systems to identify optimization potential and improve your processes.
By analyzing your systems and processes, we identify optimization potential and develop a roadmap for the seamless integration of your CRM and CXM solutions. The goal is to utilize the full potential of your CRM and CXM strategies and achieve sustainable business success.
Our specialized consulting services include the development and implementation of CRM/CXM strategies that provide a consistent and personalized customer experience across all touchpoints. We work on creating data analysis and segmentation models to precisely identify your target groups and develop tailor-made campaigns. This gives you deeper insights into your customers and can optimally address their needs.
Tailored solutions for your business
Your individual CRM/CXM strategy is implemented with precise and effective measures. The selection of suitable tools, seamless system integration and adjustment to your specific business requirements guarantee that your processes run smoothly and that your employees are optimally prepared. This is how you exploit the full potential of your new CRM/CXM solutions.
We integrate advanced CRM systems that are specifically tailored to your needs and use personalization strategies to create personalized customer experiences. Automation tools are used to make your customer interactions and business processes more efficient and effective.
Long-term success through continuous optimization
Our services include comprehensive monitoring and ongoing support to ensure the optimal performance of your CRM/CXM solutions.
With regular analyses and adjustments, we adapt your systems to changing business requirements to ensure long-term success and sustainable improvement of your customer relationships.
Our support services ensure that your CRM and CXM systems are always up to date and keep pace with the latest technologies and best practices. In this way, you remain competitive and ensure lasting customer satisfaction.
Would you like to know more about our services?
Customer success case studies
Reemtsma Cigarettenfabriken GmbH
“Freonit is our partner for specific developments in the business intelligence environment. We particularly appreciate her interdisciplinary expertise in the PowerBI and SAP BI environment. ”
Spaeter AG
“Freonit closely supported the Salesforce project with technical project management and interface implementation and was therefore significantly involved in the successful implementation. As a result, we have selected Freonit as a reliable support and development partner for all issues relating to Salesforce Sales Cloud, Salesforce CRMA and Lobster EDI. Her expertise and high level of commitment have contributed to progress in our sales processes. ”
Veonet GmbH
“As Group Controller at Veonet GmbH, I appreciate the high reliability and efficiency of Freonit GmbH, which the BW/4 HANA system offers in our controlling department. Maintaining and developing the system is crucial for our ability to react quickly and precisely to dynamic market conditions. ”
Cargo partner HQSC, s.r.o.
“Freonit played a central role in the successful implementation of the CargoWise One (CW1) project, particularly in the area of implementing interfaces. Freonit primarily assumed responsibility for the connection between CW1 and SAP. Freonit's distinctive expertise in Lobster_data, combined with a high level of commitment, contributed significantly to the success of the interface implementation. ”
VINCORION Advanced Systems GmbH
“At VINCORION, we value the highest safety standards. In order to meet these requirements, we rely on partners who also meet this requirement fulfill, such as Freonit GmbH. Our collaboration, in which Freonit helped us to assess security issues, develop a security strategy and build the appropriate team in accordance with the latest ISO 27001, was characterized by communication on equal terms, sound advice and an almost collegial relationship. ”
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