Excellent customer service with Dynamics 365 Customer Service
With Dynamics 365 Customer Service, you optimize your customer service processes and offer your customers outstanding support whenever they need it.
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What is Dynamics 365 Customer Service?
Dynamics 365 Customer Service is a comprehensive platform that revolutionizes your customer service processes. This solution helps you maximize customer satisfaction and increase the efficiency of your service team.
With Dynamics 365 Customer Service, you can manage all customer interactions in one place, resolve issues faster, and provide personalized assistance. The user-friendly interface and powerful tools ensure that your customers always receive the best possible service.
High-quality advice from Freonit
Our experts will help you to optimally tailor Dynamics 365 Customer Service to your needs. We analyse your requirements and develop tailor-made solutions so that you can effectively design your customer service processes.
With our in-depth advice, we ensure that you can utilize the full potential of Dynamics 365 Customer Service.
High-quality implementation
Our experienced team ensures a smooth implementation of Dynamics 365 Customer Service in your company. We ensure that all functions are optimally used and that integration into your existing systems is seamless.
Our proven implementation processes minimize downtime and maximize efficiency, allowing your customer service team to work quickly and effectively.
High-quality monitoring of Freonit
With our comprehensive support and maintenance services, we ensure that your Dynamics 365 customer service solution is always up to date and works optimally.
Rely on our expertise to efficiently manage your IT infrastructure and keep it running consistently.
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Customer success case studies
Reemtsma Cigarettenfabriken GmbH
“Freonit is our partner for specific developments in the business intelligence environment. We particularly appreciate her interdisciplinary expertise in the PowerBI and SAP BI environment. ”
Spaeter AG
“Freonit closely supported the Salesforce project with technical project management and interface implementation and was therefore significantly involved in the successful implementation. As a result, we have selected Freonit as a reliable support and development partner for all issues relating to Salesforce Sales Cloud, Salesforce CRMA and Lobster EDI. Her expertise and high level of commitment have contributed to progress in our sales processes. ”
Veonet GmbH
“As Group Controller at Veonet GmbH, I appreciate the high reliability and efficiency of Freonit GmbH, which the BW/4 HANA system offers in our controlling department. Maintaining and developing the system is crucial for our ability to react quickly and precisely to dynamic market conditions. ”
Cargo partner HQSC, s.r.o.
“Freonit played a central role in the successful implementation of the CargoWise One (CW1) project, particularly in the area of implementing interfaces. Freonit primarily assumed responsibility for the connection between CW1 and SAP. Freonit's distinctive expertise in Lobster_data, combined with a high level of commitment, contributed significantly to the success of the interface implementation. ”
VINCORION Advanced Systems GmbH
“At VINCORION, we value the highest safety standards. In order to meet these requirements, we rely on partners who also meet this requirement fulfill, such as Freonit GmbH. Our collaboration, in which Freonit helped us to assess security issues, develop a security strategy and build the appropriate team in accordance with the latest ISO 27001, was characterized by communication on equal terms, sound advice and an almost collegial relationship. ”
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