Create positive customer experiences with Salesforce's Service Cloud
Every customer request should be an experience for your customers. With Service Cloud solutions, you can not only inspire your customers, you turn your customers into fans.
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What is Salesforce Service Cloud?
We help companies optimize their customer service and maximize customer satisfaction. Our tailored solutions help you utilize the full potential of Salesforce Service Cloud and create exceptional customer experiences.
Our specialized services for using Salesforce Service Cloud include:
- Ticket system:
Implementation and optimization of a ticket system in the Service Cloud to record customer concerns in a structured manner and have them processed by the right experts. - Omni-channel support:
Implement and optimize omni-channel strategies for consistent customer care across multiple channels, including phone, email, live chat, and social media. - Self-service portals:
Create and implement self-service portals and knowledge bases to provide your customers with quick and easy solutions to common problems. - Automation and AI:
Using automation and artificial intelligence to increase efficiency and personalize your service processes, including implementing chatbots and intelligent workflows and macros for repetitive tasks. - Customer satisfaction management:
Implement tools and processes to measure and improve customer satisfaction and retention (such as NPS)
Rely on our expertise to transform your customer service and inspire your customers in the long term.
Freonit consulting and strategy development
We start with a comprehensive analysis of your current service processes and business goals. On this basis, we develop an individual CRM strategy for the service to implement the Salesforce Service Cloud, which is precisely tailored to your needs. Our goal is to ensure seamless integration into your existing system landscape while increasing the efficiency and effectiveness of your service activities.
If you have already implemented Salesforce but are not sure whether the current status meets your needs, we can use a health check to analyze the status quo of your Salesforce service cloud and make recommendations for the future development of your CRM system.
High-quality implementation
Our experienced Salesforce consultants will guide you through the entire implementation process. From setting up and customizing Salesforce Service Cloud to integration with other systems and data migration, we make sure everything runs smoothly. Our custom configuration solutions ensure that your Salesforce platform is perfectly tailored to your business needs.
Comprehensive service from freonit for maximum efficiency
Training and support
A successful Salesforce Service Cloud rollout also requires your employees to be able to use the platform effectively. We offer comprehensive training and workshops that are individually tailored to the knowledge and needs of your team. In addition, our support team is always available to help you quickly and competently with any questions or technical problems.
Optimization and development
Even after successful implementation, we won't leave you alone. We continuously monitor the performance of your Salesforce Service Cloud and identify optimization potential. Through regular updates and enhancements, we ensure that your platform is always up to date with the latest technology and adapts to the changing requirements of your company.
Would you like to know more about our services?
Customer success case studies
Reemtsma Cigarettenfabriken GmbH
“Freonit is our partner for specific developments in the business intelligence environment. We particularly appreciate her interdisciplinary expertise in the PowerBI and SAP BI environment. ”
Spaeter AG
“Freonit closely supported the Salesforce project with technical project management and interface implementation and was therefore significantly involved in the successful implementation. As a result, we have selected Freonit as a reliable support and development partner for all issues relating to Salesforce Sales Cloud, Salesforce CRMA and Lobster EDI. Her expertise and high level of commitment have contributed to progress in our sales processes. ”
Veonet GmbH
“As Group Controller at Veonet GmbH, I appreciate the high reliability and efficiency of Freonit GmbH, which the BW/4 HANA system offers in our controlling department. Maintaining and developing the system is crucial for our ability to react quickly and precisely to dynamic market conditions. ”
Cargo partner HQSC, s.r.o.
“Freonit played a central role in the successful implementation of the CargoWise One (CW1) project, particularly in the area of implementing interfaces. Freonit primarily assumed responsibility for the connection between CW1 and SAP. Freonit's distinctive expertise in Lobster_data, combined with a high level of commitment, contributed significantly to the success of the interface implementation. ”
VINCORION Advanced Systems GmbH
“At VINCORION, we value the highest safety standards. In order to meet these requirements, we rely on partners who also meet this requirement fulfill, such as Freonit GmbH. Our collaboration, in which Freonit helped us to assess security issues, develop a security strategy and build the appropriate team in accordance with the latest ISO 27001, was characterized by communication on equal terms, sound advice and an almost collegial relationship. ”
How the process works with freonit
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